Why Us
Why Use Clean Up Time?
Why Us?
Our financial position is strong. In these difficult times where some businesses are being forced to close because banks are calling in overdrafts and credit is hard to come by, it is important to know the contractors you are dealing with are not going to be driven out of business. Clean Up Time has no overdraft and no loans. This means our customers can have total confidence in dealing with us, safe in the knowledge we are here for the long run and not looking to sell up or disappear.
We believe in open communication and mutual trust, and to this end our quotations detail exactly what our costs are and how much profit we will make in terms of percentage and pounds.
We comply fully with Health and Safety legislation and keep up to date at all times with regard to Employment rights.
Supervision is the most important key to long term relationships; we visit our customer's premises to see the cleaners on a regular basis. This ensures the stock levels and the standards of cleaning are maintained, and ensures the cleaners feel at all times they belong to a Company that cares.
When a cleaner is on holiday or if they are sick, we have relief cleaners on hand, who are permanently employed by this Company, and so you always have experienced trained people on your premises.
Being a local family run Company, without the overheads of a large National our prices are extremely competitive and of course there is the added advantage of dealing with principals of the Company, all of whom have a vested interest in the satisfaction of the customer.
We believe the security of our Company's future is in the quality of our work, and to this end we do not bind our customers to a written contract of any kind.
Supervision
Without doubt the most important aspect of contract cleaning is the level of supervision.
At Clean Up Time this supervision is carried out once a week at the least. This ensures that stock levels are maintained and that the standards of cleaning that have been promised are fulfilled.
Each month a full traffic light report is carried out with the Customer by a member of our management team together with a designated member of the customer.
The customer puts a light to each room of the contract (red orange or green) and with comments where improvement is required. Copies are given to customer and to cleaner, thereby leaving no ambiguity to what is necessary to fulfil total customer satisfaction.
The cleaners then have a crystal clear idea of where the customer is satisfied and where, if necessary, they need to improve.
National or Local?
It has often been said to us by larger organisations such as retailers, building societies, and multi-National Companies that they can't deal with a local Company because Head Office insist on dealing with one National cleaning Company.
The benefit to them, so the story goes, is that it saves an awful lot of time by only having to process one invoice and speak to one Company. So the accounts Dept have only one Company to enter on the computer processing system and one invoice to pay.
Let's say there are 100 outlets all being looked after by the one cleaning Company. At ten of them the service being provided is unsatisfactory, for what ever reason. What does the manager of the branch do? No doubt complain to the operatives first, then the area supervisor, then the area manager, and then to head office of his own Company that the cleaning operation is failing and that it could be having an adverse effect on the public perception of the Company.
Now what does head office do? First complain to the person they dealt with in the beginning, then to the CEO at the top, and if still unsatisfactory what then? These national Companies will all want at least a year's contract, so tied in till the end of that at the very least, and what of the 10 unsatisfied branches. Simply they will be unhappy till the contract is terminated.
But if it is terminated, what about the 90 other branches who were quite happy with the service they were getting, now the risk is being run that some of them will be unhappy with the new regime. So time has been saved by processing one invoice, but time wasted at branch level and head office dealing with complaints.
We are local, no long line of supervisors and managers to get to someone who will rectify things, a principal of the company at the end of the phone and no contract to worry about. The branch manager to deal with the local Company to free up head office and ensure the branch is as clean as required ... and in addition, it will cost LESS.